GENERAL DESCRIPTION

This position is part of the Electronic Health Record (EHR) team. This position is responsible for promoting a culture of quality documentation and care. Improvements to the EHR and to workflows will create a safe, high quality patient experience and promote efficient coordination of care. An EHR Specialist works the EHR Helpdesk phone line, makes updates to the EHR and workflows, collaborates with all staff members and departments to ensure accurate documentation, learns and implements new features of the EHR, travels to all clinic locations, and works well within the EHR team.

QUALIFICATIONS

High school or equivalent required.
Experience using eClinicalworks preferred.
Bachelor’s Degree or equivalent healthcare related experience preferred.

ESSENTIAL DUTIES

Serves as the first tier of contact for users seeking application assistance over email, phone, or the EHR
Performs remote troubleshooting through diagnostic techniques and pertinent questions and walk users through processes
Logs, manages, and follows up on tickets and issues with eClinicalworks in a timely manner
Collaborates with members of the EHR team on a daily basis
Assists with ongoing development, implementation, and customization of the EHR
Participates in and reports on various quality initiatives
Travels to clinics to provide ongoing support and training, as assigned.
Generates reports as requested.
Other duties as assigned.